Refund & Cancellation policy

If any payment is made to sunap online using the payment gateway for buying sunap approved products, it is deemed and clearly understood by client that he shall be doing such payment after having understood all terms and conditions of the datasheet of individual product given by manufacturer and as per their warranty terms and conditions by sunap to such client, and he has made an informed decision to buy such product or service and chooses to make payment to sunap through a written purchase order accepting sunap offer and make such payment using the online gateway. The bank or sunap does not accept any responsibility or liability for any error the client may make in making improper entries or payments online towards making such payment. 

If any order or payment is made to sunap online using the SunAP online payment gateway for buying SunAP approved or listed products, it is deemed and clearly understood by client that he shall be doing such payment after making an INFORMED DECISION, having understood all terms and conditions of the datasheet of individual product given by manufacturer and as per the manufacturer warranty terms for product and performance only, which he shall / can claim only from manufacturer directly only at contact details in warranty of manufacturer as per their process. SunAP is in no way responsible or offers any new warranty or different or additional warranty for either product or performance.

Further goods once shipped / sold and paid for will not be taken back by SunAP nor any refund offered. If customer at time of receipt of goods notices any physical damage only, he can inform delivery agent with comment on the delivery document and immediately return such goods. Once package received and acknowledged by customer, no further damage claims or warranty claims shall be attributable or entertained by SunAP. Warranty claim are with manufacturer only as per respective Manufacturer warranty policy.

Further, The bank or sunap does not accept any responsibility or liability for any error the client may make in making improper entries or payments online towards making such payment.

Shipping Policy

Thank you for visiting and shopping at My Website www.sunapecopower.com. Following are the terms and conditions that constitute our Shipping Policy Interpretation and Definitions Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to [SUNAP ECOPOWER]
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to [https://sunapecopower.com/shop/], accessible from https://sunapecopower.com/shop]
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at [https://sunapecopower.com/shop/]. The following terms and conditions constitute our Shipping Policy.

Technical Specification:

Refer to the product details of specification as in manufacturee datasheet on website or as updated latest version.

Domestic Shipping Policy:

Shipment processing times

All Orders are processed generally within 2-3 business days between Monday to Friday. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Estimated delivery time generally 3-7 business days for state of Karnataka, Kerala, Tamilnadu, Andhra Pradesh, Telangana, Maharashtra only. For other state at present delivery on case to case basis based on specific confirmation of company.

Delivery delays can occasionally occur. We strive to process and dispatch your products at the earliest.

Subject to availability, we provide instant local delivery service to certain areas. The local delivery service is usually done within the 12 hours on week days from the time of order confirmation. Currently, Bangalore city covered under local delivery area. We reserve the right to change the local coverage area without any notice to the user and users are advised to check the policy for an updates.
Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s) from shipping company. The tracking number will be active within 24 hours.

Wrong or incomplete address:

You shall ensure that all information that is submitted by you to us on the platform is true complete, accurate and sufficient to identify the actual place of delivery.
If you have entered wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

Damages

SUNAP ECOPOWER is not liable for any products damaged post receipt. If You received Your Order damaged on receipt, write on delivery documents and return the shipment carrier to file a claim. Please take photo of packaging materials and damaged goods before filing a claim.

Force majeure

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the customer for any cessation, interruption, or delay in the performance of its obligation by reason beyond our control including natural disasters, pandemics, fire, an act of god or public enemy, the action of the court, or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott, or similar event beyond our reasonable control, whether foreseen or unforeseen.

Buyer by placing order on shop online has understood all product specifications and requirements including warranty policy of individual manufacturer and makes an informed decision to buy this product online. Buyer indemnifies SunAP firm against any and all claims of product defect or any other claim

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

By visiting this page on our website: https://sunapecopower.com/shop
By sending us an email: marketing@sunapecopower.com

error:

Enquiry Form

Need trustworthy solar power options?

Speak with our solar experts.

Enquiry